Haptik

Details

Company

Haptik (Jio)

Location

Mumbai, Maharashtra

Category

Artificial Intelligence

Pricing

Paid

Key Features

• ✓Indian alternative to Amazon Alexa
• ✓AI-powered assistance
• ✓Natural language processing
• ✓Generative AI-powered 'Contakt' platform for CX automation
• ✓Advanced WhatsApp Commerce for end-to-end shopping journeys
• ✓Interakt: All-in-one WhatsApp sales and marketing suite
• ✓Multilingual support for 100+ global and Indic languages
• ✓NLU-based intent detection for complex user queries
• ✓AI-driven lead generation and automated qualification
• ✓Proactive notification engine for personalized marketing
• ✓Pre-built integrations with Shopify, Salesforce, and Zendesk
• ✓Smart Agent Chat for seamless AI-to-human handoffs
• ✓Advanced analytics for tracking ROI and conversion rates
• ✓Visual low-code 'Conversation Studio' for bot building
• ✓AI-assisted auto-summarization of customer interactions
• ✓Native Voice-bot capabilities for automated IVR
• ✓Contextual AI recommendations to drive cross-selling
• ✓Self-serve knowledge base integration via Generative AI
• ✓Sentiment analysis to monitor customer satisfaction live
• ✓Secure payment gateway integration within chat interfaces
• ✓Enterprise-grade security with SOC2 and GDPR compliance
• ✓Industry-specific AI templates for BFSI and E-commerce
• ✓Omnichannel deployment across Web, App, and Social Media

Available On

Haptik is an Indian alternative to

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