Haptik

Details

Company

Haptik (Jio)

Location

Mumbai

Category

Artificial Intelligence

Pricing

Paid

Key Features

• ✓ Indian alternative to Amazon Alexa
• ✓ AI-powered assistance
• ✓ Natural language processing
• ✓ Generative AI-powered 'Contakt' platform for CX automation
• ✓ Advanced WhatsApp Commerce for end-to-end shopping journeys
• ✓ Interakt: All-in-one WhatsApp sales and marketing suite
• ✓ Multilingual support for 100+ global and Indic languages
• ✓ NLU-based intent detection for complex user queries
• ✓ AI-driven lead generation and automated qualification
• ✓ Proactive notification engine for personalized marketing
• ✓ Pre-built integrations with Shopify, Salesforce, and Zendesk
• ✓ Smart Agent Chat for seamless AI-to-human handoffs
• ✓ Advanced analytics for tracking ROI and conversion rates
• ✓ Visual low-code 'Conversation Studio' for bot building
• ✓ AI-assisted auto-summarization of customer interactions
• ✓ Native Voice-bot capabilities for automated IVR
• ✓ Contextual AI recommendations to drive cross-selling
• ✓ Self-serve knowledge base integration via Generative AI
• ✓ Sentiment analysis to monitor customer satisfaction live
• ✓ Secure payment gateway integration within chat interfaces
• ✓ Enterprise-grade security with SOC2 and GDPR compliance
• ✓ Industry-specific AI templates for BFSI and E-commerce
• ✓ Omnichannel deployment across Web, App, and Social Media

Available On

Haptik is an Indian alternative to

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